Kitamen 10x more efficient in handling participants
AI automation is key to ensure a flawless esports event
10x
Productivity
90%
Increase positive review
Problem
KITAMEN, a rapidly growing esports company, specialized in organizing large-scale gaming tournaments. However, as the popularity of competitive gaming surged, managing thousands of participants became a logistical nightmare.
Their existing manual registration, team coordination, and scheduling processes were slow and error-prone. Handling player inquiries, updating brackets, and ensuring a smooth tournament experience required significant manpower. This led to delays, miscommunications, and administrative bottlenecks, making it difficult for KITAMEN to scale operations efficiently.
With esports gaining mainstream recognition, the company needed a solution to handle participant management at 10x the speed, without increasing staff or compromising event quality.
Research
KITAMEN initially considered traditional methods to improve efficiency, including:
Hiring more event coordinators to manage the increasing workload.
Developing a custom tournament management platform for better control.
Outsourcing administrative tasks to third-party services.
However, each option had drawbacks. Hiring more staff was costly and not scalable, developing custom software required a significant investment, and outsourcing lacked the flexibility needed for dynamic tournaments.
After studying how global esports organizations streamlined their operations, KITAMEN discovered that AI-driven automation was transforming participant management in large-scale events. They decided to explore AI solutions to handle registrations, match scheduling, and communication with players.
Solution
KITAMEN integrated an AI-powered esports tournament management system to automate participant handling and improve operational efficiency. The AI system was designed to:
Automate Player Registration & Verification
AI-powered chatbots handled player sign-ups, verified eligibility, and auto-corrected registration errors in real time.
The system automatically categorized participants into appropriate brackets, reducing manual sorting time.
Optimize Match Scheduling & Bracket Management
AI analyzed participant availability, past performance, and tournament rules to generate optimal match schedules.
The system dynamically updated brackets, removing the need for manual adjustments after each round.
Enhance Communication with Players
AI-driven chat assistants provided real-time updates, match reminders, and instant responses to player inquiries.
The system used natural language processing (NLP) to answer FAQs, eliminating the need for human moderators.
Predict & Prevent Operational Bottlenecks
AI algorithms monitored tournament progress and flagged potential scheduling conflicts before they became issues.
The system automatically assigned backup moderators when needed, ensuring a seamless tournament flow.
With these AI-driven enhancements, KITAMEN successfully streamlined operations and reduced administrative workload by 90%.
Result
ThatWithin the first six months of AI implementation, KITAMEN achieved:
✅ 10x increase in participant handling capacity, scaling from hundreds to thousands per tournament.
✅ 80% reduction in administrative workload, allowing staff to focus on event experience rather than logistics.
✅ 50% faster match scheduling, with AI eliminating manual errors and conflicts.
✅ 24/7 automated player support, reducing response time from hours to seconds.
✅ Higher participant satisfaction, with seamless registration, instant updates, and smoother tournament execution.
By leveraging AI, KITAMEN revolutionized its tournament operations, setting a new benchmark for esports event management. The company could now host larger, more complex tournaments without increasing costs or manpower. AI didn’t just improve efficiency—it transformed KITAMEN’s ability to scale, making esports tournaments faster, fairer, and more engaging for players and audiences alike.